Before submitting any ticket please make sure you have watched this video guide:

https://www.youtube.com/watch?v=i52CQzvhtjQ


Please follow the following steps:


  1. Ensure Wifi is turned on
  2. Open Infinite Flight and enable Flight Connect from the settings
  3. Start Infinite Passengers and setup your flight
  4. When its on Monitoring Mode screen switch to Infinite Flight and start your flight, you should see notification for Connected
  5. If notification doesn't appear within a few seconds then please check notifications are enabled for Infinite Passengers in your device settings and ensure Wifi is working properly
  6. Still not working? Try to kill Infinite Flight app (on android use task manager, on iOS tap home button device twice and swipe apps up). Then reopen.
  7. Also do not exceed 35kts ground speed during taxi and start from gate/ramp not runway

If its still not connecting, try to end both apps by using double tap on home button and slide up (on iOS devices) or using task manager on android. After this try steps above again. 


Also try opening Infinite Flight first before opening Infinite passengers. also double check wifi connection. try over mobile data.


If its still not working please raise a support request.