FAQ

Cant connect to Infinite Flight
Before submitting any ticket please make sure you have watched this video guide: https://www.youtube.com/watch?v=i52CQzvhtjQ Please follow the follo...
Wed, 25 Oct, 2017 at 1:39 AM
Change my airline name or difficulty
Check the guide video at: https://www.youtube.com/watch?v=svRQ1ZMxMOU
Thu, 31 Aug, 2017 at 6:39 PM
App crashing after login - arabic language app crash
If you are having this issue on iOS please make sure you are on iOS 11 and latest version of our app.  If its still an issue please create a ticket.
Fri, 6 Oct, 2017 at 3:34 PM
Hear music but not safety announcement
Make sure you : do not exceed 35kts ground speed start the flight from gate and not runway. do not turn on strobe or landing lights unless your enter...
Tue, 20 Mar, 2018 at 6:58 PM
Strobe light warning
Please check this video for use of landing lights and strobes https://community.infinite-flight.com/t/landing-lights-strobes/75143/57
Tue, 31 Oct, 2017 at 7:49 PM
Restore purchases not working - iOS
Please make sure you are on WiFi and when you press "restore purchases" please wait about 2-3mins whilst keeping the screen alive to give it time ...
Sat, 30 Dec, 2017 at 9:13 AM
Can't create airline on Turkish language devices - Türk dili cihazlarında havayolu şirketi oluşturulamıyor
Please switch your device to English and it will work fine. We are actively working to find a permanent solution to this. --- Lütfen cihazınızı İng...
Sat, 30 Dec, 2017 at 9:35 AM
Can't login
Please use the forgot password function in the app. In the email you get, it will have a password reset link and will also have your username as "H...
Tue, 20 Mar, 2018 at 6:59 PM
I purchased sound packs before but now its asking me to pay subscription
We're sorry about this but we had to change to a subscription based model for many reasons (check our twitter for more info: https://twitter.com/if_pax...
Thu, 11 Oct, 2018 at 11:07 AM
Not at selected airport message
If you see this for a particular it may be that this is missing from our database. In which case please create a ticket and it will be added.
Sat, 13 Oct, 2018 at 7:40 PM